Exploring Business Value Models for E-Service Design

Since the emergence of the Internet, enterprises have opened their core functions to customers, suppliers, business partners and financial institutions. The intensive growth of World Wide Web has created opportunities for all kinds of enterprises to make their value offerings available to consumers as software services (i.e. e-services). An example of this is the proliferation of bookstores on the Web that let Internet users browse their catalogues, place orders, and make payments. A problem common to actors participating in such collaborations is to identify what offerings ABstrAct